Care Coordination and Management Services

Care coordination and management in healthcare involves objectively organizing patient care activities and sharing information among all of the participants concerned with a patient's care to achieve more effective care and better healthcare outcomes. 

 

The main goals of care coordination and management is to meet patients' needs while delivering high-quality, high-value health care.  This means that patients' needs and preferences are known and communicated at the right time to the right people, and that this information is used to guide the delivery of safe, appropriate, and effective care.  We offer  comprehensive professional assistance.  Examples of care coordination service activities include:

 

  • Establishing accountability and agreeing on responsibility;

  • Communicating/sharing knowledge;

  • Helping with transitions of care;

  • Assessing patient needs and goals;

  • Creating a proactive care plan;

  • Monitoring and follow-up, including responding to changes in patients' needs;

  • Supporting patients' self-management goals;

  • Linking to community resources; and

  • Working to align resources with patient and population needs.

 

Care coordination and management is identified by the Institute of Medicine as a key strategy that has the potential to improve the effectiveness, safety, and efficiency of the American health care system.  Well-designed, targeted care coordination and management that is delivered to the right people can improve outcomes for everyone: patients, providers, and payers.